Event gates are open from 11am – 7pm

On arrival please match your ticket name with the correct lane.
eg: “General Admission (GA) Ticket (Green Entry)” = the Green Sign Posted General Admission lane.
There is large coloured signage above each lane (Blue, Green, Pink/Purple).

When approaching the gate, please have your ticket ready to scan, either a printed version or displayed on your phone via the Eventbrite app (available on the App Store or Google Play).

Your ticket will be scanned and you’ll be given an Entry Wristband (RFID).
This is your payment system for the event, and will be loaded with any currency you’ve pre-purchased with your ticket, or that you top up at the event.

Please be prepared to show your valid ID. Beers at the Basin is a restricted event. We are able to accept a New Zealand Driver’s License, a New Zealand or Foreign Passport, Kiwi Access card or a HANZ 18+ card as identification.

Please note all bags are subject to inspection at any point during the event. Bottles, cans, glass, food, drink, alcohol, illicit drugs, illegal substances, fireworks, explosives or anything that can be used as a weapon cannot be brought into the event.
Also please leave your animals, furniture and children at home ( You can bring blankets or picnic mats.).
Wheel chair accessible.

As you enter, you’ll be given a Festival Wine Cup and your Festival Guide. And then you’re good to go!

Wellington Wine and Food Festival is a 100% cashless event. With no cash to handle, this helps our bars and food vendors process transactions quickly, which means more time for you to enjoy the festival.

Purchasing Currency

As mentioned above, your Entry Wristband (RFID) will be loaded with any event currency you’ve pre-purchased.
This year, you can pre-purchase $30 event currency with your ticket, and this will save you the onsite $2 activation fee.
We strongly recommend purchasing currency before the event so you can start the fun from the first minute.

You will be able to purchase event currency at the event (you cannot top-up now before the event). Currency can be purchased with Cash (the fastest option), Eftpos or Credit Card.
Wristbands can be loaded with as many dollars as you prefer (one-off activation fee of $2 will be charged).
Alternatively, you can pre-purchase tickets that include $30 event currency. Pre-purchased currency does not incur an activation fee.

Topping Up Currency

If you need to top up at the event, just head to one of our Top Up Stands / Banks or roaming Top Up Staff.
Once a Wristband has been activated, there is no further top-up charge.

Refunds

If you don’t use all of your festival currency at the festival, never fear!
Festival currency refunds will be available at no charge at any of the festival banks and then online only from Monday 3rd February until Sunday 16th February (midnight). Refunds will then be processed weekly, please note AWOP charges a Bank Fee for all online refunds. Just make sure you hang on to your Event Wristband as you’ll need the number printed on it to claim your refund.
For more information on refunds and any associated costs, please visit www.awop.co.nz/refunds

Click here between these dates to arrange your refund.